StrivN FAQ – Shipping, Returns & Sizing Guide
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 2–3 business days. Standard shipping within the U.S. takes 5–7 business days. You’ll receive tracking information as soon as your order ships.
Q: Do you ship internationally?
A: Yes! StrivN ships worldwide. International shipping times vary by country, but most orders arrive within 10–20 business days.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and order size. We sometimes offer free shipping promotions, so keep an eye out!
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery as long as items are unworn, unwashed, and in original condition. Customers are responsible for return shipping costs.
Q: Can I exchange for a different size?
A: Yes, exchanges are available for different sizes within 14 days of delivery. If the size you need is out of stock, you’ll receive store credit or a refund.
Q: How do I start a return or exchange?
A: Contact our support team at [your support email] with your order number, and we’ll walk you through the process.
Products & Sizing
Q: How do your sizes run?
A: Our apparel is designed with a true-to-size fit. For an oversized look, we recommend ordering one size up. Check our Size Guide on each product page for exact measurements.
Q: Will you restock sold-out items?
A: Some of our pieces are limited drops and may not restock, but core items and bestsellers are often restocked. Follow us on Instagram and sign up for our newsletter to get restock alerts.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. StrivN uses secure checkout and encryption to ensure your information stays protected.
Other
Q: How can I contact customer support?
A: You can reach us anytime at [your support email] or through our Contact page. We aim to respond within 24–48 hours.
Q: How can I stay updated on new drops?
A: Subscribe to our email list, follow us on Instagram, and join our SMS alerts for exclusive access to upcoming releases.